Respecting each other's time
When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that missed appointments prevent us from catering to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.
Cancellations will also occur by this office when Covid-19 pre-screen form is not completed by you the client and returned electronically to the office in a timely manner ( by 8:00 p.m. the day before a scheduled appointment). If you are having trouble/issue with completing this form in any way, please notify this office as soon as possible. If this completed form is not received and/or I have not received a notification of an issue completing this form, you will be charged the full fee of the appointment missed as noted above. Thank you for your kind consideration to this matter.
Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.